Privacy Policy

Personal information

The types of personal information we may collect about you include:

• your name;
• your contact details, including email address, mailing address, street address and/or telephone number;
• your credit card details;
• your demographic information, such as postcode;
• your preferences and/or opinions;
• information you provide to us through customer surveys;
• details of products and services we have provided to you and/or that you have enquired about, and our response to you;
• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
• information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
• additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
• any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you when you visit our website, purchase a subscription plan to our app, or from third parties. We do not collect personal information from individuals under 18 years of age, in accordance with our Website Terms of Use. The Site is intended for use by Australian residents, including when accessing it from outside Australia (e.g., while travelling).

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

• to enable you to access and use our Site, associated applications and associated social media platforms;
• to contact and communicate with you;
• for internal record keeping and administrative purposes;
• for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
• to run competitions and/or offer additional benefits to you; 
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
• to comply with our legal obligations and resolve any disputes that we may have.

We collect only the personal information necessary to achieve these purposes and will not retain it longer than required, as outlined in the Storage and Security section below.

Disclosure of personal information to third parties

We may disclose personal information to:

• third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators (e.g., Stripe for payment processing, Google Analytics for analytics);
• our employees, contractors and/or related entities;
• our existing or potential agents or business partners;
• sponsors or promoters of any competition we run;
• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
• credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
• courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; [and]
• third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia, such as in the United States; and
• third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia. For example, Google Analytics’ privacy policy is available at https://policies.google.com/privacy, and Stripe’s at https://stripe.com/au/privacy.

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws. We do not store your full credit card information. When you enter a credit card on the Site for online payments, our payment processor (Stripe) communicates securely with your bank or financial institution and uses tokenised information that is only usable by SafetyComply for such payments and is not shared with other third parties. You may revoke these tokens at any time by visiting “My Account > Payment Methods” and removing the card, or by contacting your bank or financial institution. If you arrange an alternative payment method (e.g., bank transfer for Standard Subscription Services or invoiced payments for Enterprise Subscription Services) by contacting us directly, as outlined in our Website Terms of Use, your payment information may not be processed by third-party payment providers, reducing third-party data disclosure. We take reasonable steps to ensure that overseas recipients handle your personal information securely, such as using encryption. Data is primarily stored on servers in Australia, but some third-party processors may store or process data in other countries, such as in the United States.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us. 

Restrict: You may choose to restrict the collection or use of your personal information.  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.  An administrative fee may be payable for the provision of such information.  In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you. 

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Deletion: You may choose to delete your User Account associated with our services and products. For Standard Subscription Services, this will terminate your subscription and result in the immediate deletion of your personal information from our systems, with no refund, subject to our retention obligations as outlined in the Storage and Security section below. If you cancel your subscription without deleting your account, you may retain limited account access (e.g., to log in) until your account is deleted, but you will not be able to use core Subscription Services functionalities (e.g., regulation search, audits etc…). For Enterprise Subscription Services, if the Primary User deletes a team member’s User Account, the associated data will be transferred to the Primary User’s account and will not be immediately deleted. If the Primary User deletes the organisation’s entire User Account, the subscription will terminate, and all data, including data of all connected users, will be immediately deleted, subject to retention obligations. Upon termination of your subscription, you may request access to your data within 30 days by contacting enquiries@safetycomply.au, as provided in our Website Terms of Use. Accounts are not automatically deleted after subscription termination unless you request deletion; we may manually delete accounts at our discretion.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from unauthorised access, use, or disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

We retain your personal information only as long as needed to provide our services, meet legal requirements, resolve disputes, or enforce agreements. We securely store your data on Australian servers and delete or de-identify it when no longer required, in line with Australian Privacy Principle 11. 

Key retention and deletion practices include:

• Subscription Period: We keep account-related data during your active subscription.
• Post-Cancellation: If you cancel without deleting your User Account, we retain your data until you or we delete the account, typically after 30 days, to allow data access requests, unless a longer period is required by law (e.g., 7 years for tax purposes). You may request access to your data within 30 days post-termination by contacting enquiries@safetycomply.au.
• Account Deletion: As outlined in the Deletion section above, for Standard Subscriptions, deleting your User Account immediately deletes your data. For Enterprise Subscriptions, deleting a team member’s User Account transfers their data to the Primary User’s account until the organisation’s account is deleted, at which point all data, including connected users’ data, is immediately deleted.
• Alternative Payments: Using alternative payment methods (e.g., bank transfer), as outlined in our Website Terms of Use, minimises stored payment-related data, enhancing security.

If we identify an eligible data breach under the Notifiable Data Breaches scheme (Privacy Act 1988, Part IIIC), we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We will notify you via email or your User Account of material changes, such as those affecting your rights or our data handling practices, at least 30 days before they take effect. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

Contact

For any questions or notices, or to exercise your rights (e.g., access, correction, deletion) please contact our Privacy Officer at:

Taits Consulting ABN 33 617 083 413

Email: enquiries@safetycomply.au 

Last update: 16 May 2025